If there is a connection problem, follow the instructions in the tool. If your printer is not listed, turn it on and click Retry. Once HP Print and Scan Doctor is open, click Start, and then choose your printer. Run HPPSdr.exe from the download location on your computer. Mac: Use Diagnose & Fix through HP Smart. Windows: Download HP Print and Scan Doctor. 
The paper settings in the print driver do not match the paper loaded in the paper tray.įollow the Steps below to resolve scanning problems using the HP Print and Scan Doctor The paper tray is not completely inserted into the product. The paper-width guide is pressed against the paper stack too tightly.
The paper might not be engaged with the feed rollers. I see you are experiencing scanner issues with the HP Officejet Pro 6835 E-All-In-One Printer. Welcome to the HP Support Community! I'd like to help! Business PCs, Workstations and Point of Sale Systems. Printer Wireless, Networking & Internet. 
DesignJet, Large Format Printers & Digital Press. Printing Errors or Lights & Stuck Print Jobs. Notebook Hardware and Upgrade Questions.
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